Privacy Policy – Online and enquiries

Please note this privacy policy relates to use of our website and data relating to initial enquiries.  My full Privacy policy and GDPR statement relating to counselling client data will be sent to enquirers via e-mail.

Who we are

The website address is: It belongs to Rachel Kaye and is hosted in a secure UK data centre. I am registered with the BACP (388130) and ICO (ZB202970) and take looking after your data seriously.


1. Information about you

1.1 I collect personal information from you when you enquire about my counselling services to set up an initial appointment. This information includes contact details, your availability and other relevant personal information.   By submitting an e-mail you expressly consent to be contacted using the details you have provided. 

1.2 When you enquire about counselling I ask for contact details and relevant personal information from you that is needed to answer your enquiries and to keep you informed.

1.3 I try at all times to keep at all personal data collected and processed accurate and up-to-date. I check the accuracy of data when it is collected and at regular intervals thereafter. Where any inaccurate or out-of-date data is found, all reasonable steps will be taken to amend or erase that data, as appropriate.

1.4 If after enquiring about my service you decide not to proceed with counselling I will keep correspondence relating to your query for a maximum of one year.  

2. My use of this information

2.1 Your data will be used only to provide you with my services and to give you information relating to my services. I will not share your details with any other person or organisation without your knowledge and permission unless there is a legal requirement.  Further details relating to confidentiality for clients are detailed in the client counselling contract and GDPR statement.

3. Security
3.1  I will take reasonable precautions to ensure that appropriate technical and organisational measures are carried out in order to safeguard the information I collect from you and to prevent the loss, misuse or alteration of information you give me.

3.2 Communications in connection with this service may be sent by email. For ease of use and compatibility, communications will not be sent in an encrypted form unless you require it and give me permission to communicate with you in that way. Email, unless encrypted, is not a fully secure means of communication. Whilst I endeavour to keep our systems and communications protected against viruses and other harmful effects, I cannot bear responsibility for all communications being virus-free.

4. Your rights over your personal data
4.1 If you would like to see the information we hold about you, or would like to correct, update or delete any records, please email Me at If you have any concerns about our use of your data, please contact Me directly at I will do my utmost to resolve any concerns you have. If for any reason I cannot resolve the issues you may choose to contact the ICO directly


1. Embedded content and liks to ther websites

Articles on this site may include embedded content and links to external sites (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

In my resource section I provide links to external sites which may be of interest.  Contact details and information were checked at the time of publication, however these are external resources and subject to change.  Please visit the organisations directly for the latest updates. Please note that I am not connected or affiliated with these resources in any way and I am not responsible for any content. By following a link to any of these websites, you acknowledge you do so at your own risk and I will not be liable or otherwise be responsible in any way in relation to this.

2. Cookies

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume you are happy with that.  

Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We’ll use your information collected from the website to personalise your repeat visits to the site.

For further information visit

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

2 Google Analytics

When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. We use Google Analytics so that we can continually improve our service to you – read the Google Analytics privacy notice .


2. Social Media

I have a presence on various social media platforms, including LinkedIn. If you engage with ne via these platforms I will not usually collect or store your personal data. To find out how these companies use your data and how you can control the way they use your data please refer to their privacy policies, which should be available on their websites.  If you decide to become a client, I will not follow you back, acknowledge comments or reply to messages via social media platforms in order to protect your privacy.

3.  Blog

My blog is hosted by Word Press.  See their privacy policy ( When visitors leave comments on the site WordPress collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.   An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment. If you leave a comment, the comment and its metadata are retained indefinitely. This is so WordPress can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

Visitor comments may be checked through an automated spam detection service.

If you comment on a blog and subsequently become a client, your privacy may be compromised and someone may guess that you are a client. I am not liable if someone identifies you as a client as a result of contact through blog posts or social media.